Support › Simply Rest
Simply Rest support
Something not working with Simply Rest? Most of it is answered below. If it is not, write to us and a person — the person who built the app — will reply within one business day.
Playback
The sound stops when my screen turns off
Simply Rest plays through a foreground service, so audio is meant to continue with the screen locked and the app in the background. If it is stopping, your phone is almost certainly shutting the app down to save battery.
- Open your phone’s Settings, then Apps, and find Simply Rest.
- Find Battery and set it to Unrestricted.
- Some phones also keep a separate “sleeping apps” or “deep sleep” list. Remove Simply Rest from it.
The timer finished but the sound kept playing
Same cause as above. If the phone suspends the app, the shutoff timer cannot fire even though audio keeps going. Setting battery usage to unrestricted fixes it. If you have already done that and it still happens, send us your phone model and OS version and we will dig in.
Do I need an internet connection?
No. Every sound ships inside the app, so it works in airplane mode and uses no data while playing.
Purchase
I paid but sounds still show as locked
Tap Restore purchases on the purchase screen. That re-checks your store account and unlocks everything. Make sure you are signed in with the same account you bought it on — that is the usual culprit, especially on a new phone.
I reinstalled the app. Do I have to pay again?
No, never. The unlock is tied to your store account, not to the installation. Reinstall, open the purchase screen, and tap Restore purchases.
Is this a subscription?
No. One payment unlocks everything permanently. No renewal, no second tier, no account to create.
How do I get a refund?
Refunds are handled by the store, because the store took the payment.
- Google Play: open the Play Store, go to your order history, and request a refund on the Simply Rest purchase.
- Apple: use reportaproblem.apple.com and sign in with your Apple ID.
Privacy
What data does the app collect?
Nothing that identifies you. There is no account, no sign-in, no analytics profile, and no advertising. The app does not know who you are and we have no way to find out. The full detail, including the one place purchase data changes hands, is in the privacy policy.
Is Simply Rest a medical device?
No. It plays sounds to help you relax. It does not diagnose, treat, or monitor anything, and it is not a substitute for medical advice. If you think you have a sleep disorder, talk to a doctor.
Contact support
A real person reads these. Expect a reply within one business day. Including your phone model and OS version usually gets it solved in one reply instead of three.